What is a cookie?
A cookie is a text file containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and goods and services you wish to purchase, and providing you with content that is relevant to you and your interests. You can find more information about cookies from these websites:
www.allaboutcookies.org
www.aboutcookies.org
By using our website and our other online services, such as our mobile application or onboard entertainment, you agree to our use of cookies as described in this policy.
Across most of our sites, you can manage the cookies we place on your device through our Privacy Manager. You can also opt out of cookies through your browser settings. Privacy Manager is not available on snap.eurostar.com or our Onboard Entertainment portal so in these cases, you can opt out in one of two ways. You can either opt out using your browser settings and the process for opting out is described on the websites listed above. Alternatively you can opt out by using the individual opt out links for specific cookies and technologies listed below.
Find out more about how to opt out of cookies through your browser settings through the websites above.
What cookies does NYCL, it’s partner brands, and their digital assets, such as the CL app, use?
Strictly Necessary Cookies
These cookies are necessary in order for you to navigate our website. They are used for online booking. They remember things such as the dates you wish to travel and the number and names of passengers and pass this information from one page of our website to the next. Without them you won’t be able to book online because when you move through the booking process, the website won’t remember the information you’ve already given us. For the website you can opt out of Strictly Necessary cookies through your browser settings, though doing so will result in you not being able to use our website properly. For the app and the onboard entertainment portal, you are not able to opt out of these as by doing so will make the app portal unusable.
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages visitors go to most often and if they get error messages. This helps us improve how our website works. The Performance cookies we use are provided by third parties, though we retain control over how your cookies data is used.
The following cookies are used on our site:
– Google Analytics
We use cookies provided by Google Analytics to help us understand how you got to our website or app, measure the effectiveness of our advertising and understand how visitors use our website or app. The information helps us learn things such as what pages are more attractive to our visitors, which of our products most interest our customers and the kind of offers our customers like to see. To opt out of Google Analytics on the website and onboard entertainment portal go to https://tools.google.com/dlpage/gaoptout.
– Hubspot
– Hotjar
We use cookies provided by Hotjar
Functionality Cookies
These cookies enable us to remember choices you make and provide enhanced, more personal features. For example, we place a cookie on your computer or mobile device to identify your country and (if applicable) language preferences.
Advertising Cookies
These cookies collect information about your browsing habits in order to deliver adverts to you that are relevant to you and your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of an advertising campaign. These cookies are not used on our mobile app or on our onboard entertainment portal. We may share this information with third parties for these purposes and, in accordance with our Privacy Policy, we may combine Advertising cookies data with data we receive from third parties.
The following Advertising cookies are used on our site:
– Google Adwords
These cookies collect information about how you use our website, such as which page you go to and what searches you have performed to enable us to provide more relevant messages to you across Google’s platforms. You can control the information Google uses to show you ads at https://adssettings.google.com.
– Facebook
These cookies analyse the success of our advertising campaigns on Facebook by measuring how many adverts that are clicked on result in a purchase. This helps us avoid showing you adverts you are not likely to be interested in. They also collect information about how you use our website, such as which pages you go to, to enable us to provide more relevant messages to you across Facebook. You can control the information Facebook uses to show you ads at https://www.facebook.com/ads/preferences
How up to date is the information in this policy?
We will update this policy if we introduce new cookies or change the way we use the cookies described above.
Third party websites
Our website contains links to websites managed by third parties. We don’t know what cookies those other websites use. Please check the cookies policies of those third party websites if you would like to know more.